Contact

At The Casual Collective, we value our customers and are here to help with any questions, concerns, or feedback you may have. Whether you need assistance with an order, have questions about shipping and returns, or just want to learn more about our products, our team is happy to assist you.

📧 Email Support

The best way to reach us is by email at: customer-support@casualcollective.shop
customer-support@casualcollective.shop

We aim to respond to all inquiries within 24–48 business hours.

⏰ Customer Service Hours

Our support team is available during the following business hours:

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday & Sunday: Closed

If you contact us outside of business hours, we’ll get back to you as soon as possible on the next business day.

📦 Order Inquiries

When contacting us about an order, please include your order number in your message. This helps us locate your information quickly and provide faster assistance.

📝 General Inquiries & Feedback

Have suggestions or feedback about our products or your shopping experience? We’d love to hear from you. At The Casual Collective, we are always working to improve and provide you with the best service possible.