Frequently Asked Questions (FAQ)
Welcome to The Casual’s FAQ page. Here you’ll find quick answers to our most common questions about shipping, returns, and exchanges. If you don’t see your question here, feel free to reach out to our customer support team for assistance.
📦 Shipping Questions
Q: Do you charge for shipping?
No — all orders from The Casual ship 100% free.
Q: How long does shipping take?
Once processed, shipping typically takes 5–7 business days through USPS. Please note that inclement weather or regional delays may extend delivery times.
Q: How long does it take to process my order?
Orders are processed within 1–3 business days (Monday–Friday). Processing does not begin on weekends or federal holidays.
Q: Which shipping carrier do you use?
All orders are shipped via the United States Postal Service (USPS).
Q: Do you provide tracking information?
Yes — once your order has shipped, you’ll receive an email with your tracking number so you can follow your package on the USPS website.
🔄 Returns & Exchanges Questions
Q: What is your return policy?
You can return eligible items within 30 days of delivery as long as they are unworn, unwashed, and in their original condition with tags attached.
Q: How do I start a return or exchange?
Contact our customer service team at [Your Store Email Here] with your order number and reason for return. We’ll provide instructions and a return shipping address.
Q: Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, The Casual will cover the return shipping with a prepaid label.
Q: How long does it take to get my refund?
Once your return is received and inspected, refunds are issued to your original payment method. Please allow 5–7 business days for the refund to appear, depending on your bank or payment provider.
Q: Can I exchange for a different size or color?
Yes — exchanges are welcome! Once we receive your returned item, we’ll ship the replacement to you at no additional cost.
Q: Are any items final sale?
Yes — items marked as Final Sale on the product page cannot be returned or exchanged.