Returns & Exchanges Policy

At The Casual Collective, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we’re here to help with an easy and straightforward returns and exchanges process.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • Returned items must be unworn, unwashed, and in their original condition with tags attached.

  • For hygiene and safety reasons, certain items (such as undergarments) may not be eligible for return. Any items that are final sale will be clearly marked on the product page.

How to Start a Return or Exchange

  1. Contact our customer service team at customer-support@casualcollective.shop with your order number and the reason for your return or exchange.

  2. Our team will provide you with instructions and a return shipping address.

  3. Package your item securely and include your original packing slip, if available.

Exchanges

If you would like to exchange an item for a different size or color, please indicate this when you contact us. Once we receive your returned item, we will process the exchange and ship the new item out to you at no additional cost.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method. Please allow 5–7 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping Costs

At this time, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, The Casual will provide a prepaid return label.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will make it right by sending a replacement or issuing a full refund, including shipping costs.

Final Sale Items

Please note that items marked as Final Sale cannot be returned or exchanged.

At The Casual Collective, customer satisfaction is our top priority. We strive to make every shopping experience enjoyable and risk-free. If you have any questions about our Returns & Exchanges Policy, feel free to reach out to our support team anytime.